Return Management Specialist

Job Description

The concept of this job is to face challenges that require concentration, problem-solving skills, and discipline to solve, and value is obtained due to effort. This role tries to investigate issues that have been raised by sellers regarding the operational process, follow up on them with the stakeholders of the process, and resolve them. This process includes responding to tickets, communicating with sellers via phone calls, or communicating with other internal stakeholders.

Roles:

• Answering tickets from sellers and providing them with clear and accurate information on our policies and procedures.
• Communicating with sellers via call or face-to-face meetings to explain the rules and expectations for using our platform and resolving any issues or concerns they may have.
• Following up on issues raised by the sellers from stakeholders of a business process and ensuring they are addressed in a timely and effective manner.
• Providing reports on daily tasks and progress of the initiatives related to the team.
• Identifying opportunities for improvement and proposing solutions to enhance the return process.

Requirements:

• Excellent communication and interpersonal skills, with the ability to interact with diverse audiences and stakeholders.
• Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decision-making and improvement.
• A customer-oriented mindset, with the ability to deliver high-quality service and exceed expectations.
• A proactive and collaborative attitude, with the ability to work independently and as part of a team.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.