Reverse Chain Senior Supervisor

Job Description

Key Responsibilities:

• Supervise and lead the reverse logistics team, providing guidance, training, and support.
• Monitor team performance and conduct regular evaluations.
• Oversee the daily operations of the reverse logistics and return to the seller department.
• Develop and implement return policies and procedures.
• Implement a customer feedback process to improve reverse logistics services.
• Coordinate with vendors and other departments to ensure seamless return processes.
• Maintain strong relationships with customers and vendors to enhance satisfaction and loyalty.
• Analyze service data to identify trends and areas for improvement.
• Stay updated with industry trends and best practices in reverse logistics.
• Conduct training sessions and workshops to enhance team skills and knowledge.

Requirements:

• Bachelor's degree directly related to supply chain/reverse logistics experience.
• At least 3 years of experience in reverse logistics/supply chain and warehousing.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, in English and Farsi.
• Analytical skills to assess performance data and make informed decisions.
• Flexibility to adapt to a fast-paced and dynamic work environment.
• Proficiency in MS Office, especially Excel.