Sales Servicing Customer Care Agent

Lufthansa Tehran

Posted a year ago

Job Description

The Customer Care Agent is responsible for handling general services and special segment services for LH/ LH Group. The aim is to ensure the highest level of customer service and satisfaction. In addition, the emphasis is on sales performance and efficient operations.

Tasks:

  • Provide customer services that remain in the market to end customers and /or travel agents via phone, face-to-face, email, and/or queue.
  • Carry out reservations, rebookings, M&M inquiries, and special service requests for end customers.
  • Assist travel agents with all product inquiries including waitlist processing, cross-border requests, STPC inquiries, fare calculations, re-issues, RTW fares, or special service requests.
  • Independently solve service and sales-related inquiries.
  • Carry out defined market-specific segment servicing (e.g. IOM, marine business) with specific service requirements.
  • Support station in case of Irreg handling, depending on local setup
  • Handle VIP requests.
  • Handle direct sales at front line counters of city or airport ticket office (CTO/ATO) if existing in the market.
  • Carry out further service tasks as necessary, such as PPB, eXperts redemption requests, and B2C group requests.
  • Support internal processes such as AD/ID bookings or SEAL requests.
  • Handle ADM disputes and refunds in non-BSP markets.

Requirements

  • High school certificate, a level/abitur or equivalent.
  • Excellent written and spoken English and Farsi skills.
  • Knowledge of German is desirable.
  • Computer proficiency as a user (MS Office 365).
  • Independent and proactive approach.
  • Attention to quality and detail.
  • Excellent service/customer orientation.
  • Strong communication skills (verbal and written)/interpersonal skills.
  • Well-groomed appearance.

Employment Type

  • Full Time

Details

Employment type

  • Full Time

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