Job Description
- Provide service desk support and perform analysis of business issue and identify issue resolution.
- Perform high-level functional analysis of incidents and propose solutions in collaboration with the business analysts of second-level support.
- Participate in any testing as required by BA development.
- Assist in the development of user training materials and delivery prior to UAT.
- Support and manage the process of manual data updates to the user.
Requirements:
- A recognized Bachelor’s degree in Computer Science, Information Systems, Industrial Engineering, or Management.
- Strong ability to work independently and manage one’s time, be a collaborative team member.
- Customer management skills.
- Flexible and adaptable to new changes and unexpected conditions.
- Effective communication and ability to communicate clearly.
- Strong troubleshooting and problem-solving.
- Ability to create detailed and accurate documentation that is easy to understand (experience with technical writing and documentation is a plus).
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