Seller Performance Management Senior Specialist

Job Description

The seller performance management senior specialist will be responsible for communicating with sellers, analyzing root causes of issues, providing reports on daily tasks, identifying opportunities for improvement, and collaborating with cross-functional teams. The specialist will play a crucial role in enhancing the cancellation and delay process and ensuring the smooth operation of our online retail platform.

Description:

Communication with Sellers:

• Communicate with sellers via calls or face-to-face meetings to explain platform rules and expectations.
• Resolve any issues or concerns they may have.

Issue Resolution:

• Perform root cause analysis and follow up on issues raised by sellers
• Ensure timely and effective resolution.

Improvement and Solutions:

• Identify opportunities for process enhancement.
• Propose solutions to improve the cancellation and delay process.

Data Analysis and Visualization:

• Collect, manipulate, and analyze data from various sources.
• Prepare reports and visualizations to communicate findings to stakeholders.
• Identify trends and patterns in data for informed business decisions.
• Provide daily task reports and progress updates related to team initiatives

Collaboration and Stakeholder Engagement:

• Collaborate with cross-functional teams to develop data-driven solutions.
• Identify and communicate with key stakeholders.

Process Assessment and Documentation:

• Assess options for process improvement, including business process modeling.
• Maintain documentation for various projects, processes, and operations.
• Collaborate with project managers and cross-functional teams.

Requirements:

• Bachelor's degree or higher in Management, Industrial Engineering, or related fields
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
• Resourcefulness and creative problem-solving skills.
• Experience testing and mapping various business processes and protocols.
• Familiarity with industry technology systems to gather data.
• Excellent communication skills.
• Experience in data analysis and working with large amounts of data.
• Knowledge of Python is a plus.
• Strong interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work well in a team.
• Strong organizational skills.
• Ability to handle multiple tasks and prioritize effectively.