Senior Operations Performance and Analytics Specialist

Job Description

• Elevate Performance: Energize and inspire our team to achieve new heights of excellence in delivery operations. Lead by example and drive motivation across all levels of the organization.
• Innovate and Optimize: Develop innovative processes and strategies to enhance our delivery operations, identify areas for improvement and implement scalable solutions to drive efficiency and performance.
• Customer-Centric Approach: Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
• Data-Driven Decision Making: Utilize your strong analytical skills to provide valuable insights, translate data into actionable recommendations, and drive informed decision-making to optimize operations.
• Collaborative Excellence: Work closely with cross-functional teams to ensure seamless coordination and alignment, ultimately delivering superior customer satisfaction and operational excellence.
• Performance Analysis and Improvement: Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs). Utilizing root cause analysis techniques to identify opportunities for improvement and collaborating across teams to implement strategic actions that enhance performance and exceed expectations