Shipping Documentation Expert

Job Description

The shipping documentation expert is responsible for tracking shipments on vessels, issuing freight invoices and bills of lading, and managing customer requests related to transportation. This role facilitates transportation processes through coordination with other departments, provides customer support and advice on company services, addresses complaints, and documents customer information to improve service quality.

Roles:

• Shipment tracking (export or import).
• Freight billing.
• Issuance of bills of lading.
• Documentation and follow-up.
• Customer support.

Requirements:

• At least 2 to 3 years of experience in shipping.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Customer-oriented with attention to detail.
• Proficiency in shipping documentation and logistics software.