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Job Description

  • Design and implement CRM strategies.
  • Increase customer engagement, loyalty, and satisfaction.
  • Analyze customer data to improve retention value.
  • Diagnose and provide insights into underperforming stores from the customer’s perspective.
  • Evaluate the impact of rewards on customer behavior and purchasing habits.
  • Create gamified experiences (games, challenges) to increase customer interaction.
  • Analyze customer behavior in relation to gamification and optimize for entertainment value.
  • Use customer feedback to drive continuous experience improvement.
  • Generate regular analytical reports to support management decisions.
  • Design and manage marketing campaigns to grow awareness and participation in the loyalty program.
  • Analyze customer complaints to detect service/product issues and improve satisfaction.
  • Collaborate with creative teams to align messaging with campaign goals.
  • Measure and report campaign performance.

Requirements:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in CRM, customer engagement, or loyalty programs.
  • Strong analytical skills and proficiency with data analysis tools.
  • Familiarity with CRM platforms and campaign management tools.
  • Excellent communication and teamwork skills.
  • Creative mindset with attention to customer experience trend

Employment Type

  • Full Time

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