CRM Supervisor Jobs in tehran

Job Description

• Design and implement CRM strategies.
• Increase customer engagement, loyalty, and satisfaction.
• Analyze customer data to improve retention value.
• Diagnose and provide insights into underperforming stores from the customer’s perspective.
• Evaluate the impact of rewards on customer behavior and purchasing habits.
• Create gamified experiences (games, challenges) to increase customer interaction.
• Analyze customer behavior in relation to gamification and optimize for entertainment value.
• Use customer feedback to drive continuous experience improvement.
• Generate regular analytical reports to support management decisions.
• Design and manage marketing campaigns to grow awareness and participation in the loyalty program.
• Analyze customer complaints to detect service/product issues and improve satisfaction.
• Collaborate with creative teams to align messaging with campaign goals.
• Measure and report campaign performance.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in CRM, customer engagement, or loyalty programs.
• Strong analytical skills and proficiency with data analysis tools.
• Familiarity with CRM platforms and campaign management tools.
• Excellent communication and teamwork skills.
• Creative mindset with attention to customer experience trend