کارشناس مدیریت ارتباط با مشتری (CRM)

Job Description

Novo Nordisk has been globally recognized as the best place to work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry.

At Novo Nordisk Pars in Tehran, the position of Customer Relationship Management (CRM) Specialist provides you the opportunity to work in a high-performing team and contribute directly towards the business results while creating value for diabetic patients.

About the department
Novo Nordisk (NN) is a global healthcare company with 101 years of innovation and supervision in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, hemophilia, growth disorders, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 64,000 people in 80 countries and markets its products in more than 170 countries.

The Patient Access & Public Affairs (PAPA) department mainly works on external stakeholder management at the level of policymakers and governmental organizations especially the Ministry of Health and the Iran Food and Drug Administration. This department is improving patient access to the best treatment options at a reasonable price and creating public awareness about diabetes disease and complications.

The position:

As a CRM specialist, you will:

• Configure and maintain the CRM system in accordance with business needs and best practices, manage user accounts and permissions, and ensure data quality standards are upheld.
• Ensure accurate data entry, develop processes for data cleansing and deduplication, generate reports and dashboards to track KPIs, and analyze data to identify trends and opportunities for optimization.
• Provide ongoing support and training to CRM users, troubleshoot issues, and create user guides to enhance system navigation and usage.
• Automate workflows within the CRM system to enhance efficiency and productivity and stay updated on best practices and tools for CRM reporting.
• Collaborate cross-functionally with IT, ICT, marketing, and other internal stakeholders to develop MCE plans, facilitate information flow, and ensure system accessibility and data integrity.

Requirements:

• A relevant academic background, e.g. Computer Engineering Software, Business Administration, or any similar fields.
• 1 to 2 years of experience in the CRM department, freshers are also encouraged to apply
• Experience in creating advanced dashboards, Power BI, advanced Excel, and knowledge of SQL is required.
• Excellent communication and stakeholder management skills.
• Working proficiency in English, both written and verbal, is essential.

Working at Novo Nordisk:

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.

Contact:
Please send your CV online and only in English (click on Apply and follow the instructions and please answer all of the application questions)

Deadline:
3 December 2024

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company in the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and the communities we operate in. Together, we’re life-changing.