تحلیلگر داده

Job Description

The objective of the role:

• Collect and analyze data from the customer service team to improve existing processes.

Responsibilities:

• Collect measurable data for the customer service team.
• Maintain and update databases.
• Create analytical dashboards.
• Analyze call traffic and monitor call line volume.
• Manage and model call traffic.
• Prepare weekly and monthly reports.
• Collaborate on team projects.
• Work Type: on-site - Sharif Innovation Station.

Qualifications:

• Excellent communication skills.
• Proficient in Excel.
• Familiarity with SQL, Power BI, and Python.
• High accuracy and ability to multitask.
• Familiarity with Power BI and Python is a plus.