مدیر امور مشتریان

Job Description

We are looking for an experienced and results-oriented key account manager to join our team at Adorateb. In this role, you will be responsible for building and maintaining strong, long-term relationships with key clients, organizing sales promotion programs, coordinating sales and marketing efforts with suppliers and affiliated centers, monitoring sales performance, and analyzing competitors’ activities to support strategic decision-making.

Responsibilities: 

• Supervise Adorateb pharmacy locations to monitor drug inventory levels.
• Maintain effective, continuous communication and hold meetings with the scientific team.
• Foster direct, ongoing communication and hold meetings with the Adorateb sales team.
• Provide coaching and training to supervised staff, offering effective solutions.
• Conduct double visits with the Key Account Specialist.
• Oversee the development and presentation of Action Plans for key customers.
• Manage stock levels for key pharmacies.
• Oversee the creation and presentation of monthly sales plans for Adorateb.
• Monitor the preparation and implementation of sales and marketing strategies for key clients.
• Collect and analyze competitor information, including market share and sales performance.
• Ensure continuous follow-up on pharmaceutical sales, maintaining contact with pharmacy managers to increase sales.
• Actively participate in relevant seminars and conferences within the Cobel Darou group and
• other relevant external events.
• Lead and manage teams with a focus on motivation, individual development, and productivity enhancement.
• Ability to work effectively in a dynamic, team-oriented environment with strong collaboration and coordination skills.
• Develop and maintain effective and constructive working relationships with colleagues, clients, and partners to achieve organizational goals.

Requirements:

• Selling skills.
• Negotiation skills.
• Pharmaceutical knowledge.
• Data analysis and strategy development.
• Comprehensive understanding of the pharmaceutical market.
• At least 5 years of experience in the pharmaceutical industry.
• Experience in pharmaceutical trade and commerce.

Skills and Abilities:

• Effective communication skills.
• Strong negotiation and public speaking abilities.
• Proficiency in English (Intermediate or above).
• Proficiency in MS Office (Excel, PowerPoint, Outlook, and Word).
• Strong research skills, including utilizing artificial intelligence tools.
• People management skills.
• Relationship management.
• Teamwork spirit.