After Sales Service Manager

Job Description

• Responsible for managing all warranty cases within the dealer network.
• Manage the whole technical support team to increase the quality of repair and service for customers.
• Manage the road assistant department and try to optimize the process.
• Manage and support the PDI team in our factory to make sure trucks are delivered without any problems to customers.
• Monitor the performance of the central workshop and plan to increase the profitability of the central workshop.
• Annual planning, determining the goals and indicators of the after-sales service.
• Develop an after-sales service business to ensure the retention of customers.
• Guide and lead unit members to motivate.