Call Center Manager

Job Description

• Develop and implement call center policies and procedures.
• Plan, organize, and direct call center operations.
• Train and supervise the activities of call center experts.
• Ensure that goals are met and provide services to subscribers.
• Monitor the performance and productivity of the call center.
• Analyze and improve call center metrics.

Requirements:

• Experience in managing call centers and communicating with customers.
• Ability to solve problems and make decisions.
• Ability to organize and plan.
• Strong communication skills.
• Ability to negotiate, follow up, and communicate effectively.