CRM Manager

Job Description

• Planning and implementing CRM strategies.
• Collecting data and providing reports needed to the senior management of the organization at different times.
• Sorting the company's strategy and approaches according to the analyses done.
• Tracing customer transactions and handling complaints of dissatisfied customers.
• Measuring customer satisfaction with related standards and presenting reports and charts required to the senior management of the organization.

Requirements:

• Proficient in CRM and measuring customer satisfaction.
• Analytical skills.
• Fluent in the principles and basics of organizational processes (Process Map).
• Strategic planning thinking.
• Problem-solving ability.
• Mastery of CRM software, data management, and other standard programs.