Customer Relationship Management Manager

Job Description

Responsibilities:

• Develop and implement customer relationship management strategies to improve customer engagement and loyalty.
• Lead customer feedback collection and analysis to identify opportunities for service improvement.
• Collaborate with sales and service teams to ensure consistent delivery of top-notch customer experiences.
• Design and monitor metrics to assess customer satisfaction and propose improvements.
• Train and support team members in customer service best practices and CRM software usage.
• Oversee the management of customer databases and ensure data integrity and confidentiality.
• Develop promotional and customer retention strategies in coordination with marketing teams.

Requirements:

• Proven experience in customer relationship management or similar roles.
• Strong communication and interpersonal skills for effective customer interactions.
• Proficiency in Windows operating systems and CRM software.
• Analytical skills for interpreting customer data and making data-driven decisions.
• Leadership abilities to guide and motivate a team toward achieving common goals.