Customer Service Expert

Job Description

• Be in contact with clients daily and ensure to provide excellent.
• customer service through phone, e-mail, etc. in a timely and accurate manner.
• Work in close liaison with equities traders and customers to make sure their equities buy/sell orders are executed as instructed by the customers.
• Act as a liaison between sales, finance, and warehouse departments and customers to improve customer service and business productivity.
• Keep customers personal and order information updated all the time and make sure the same info exists in the company central database.
• Track proposed resolutions and follow up with customers promptly (such as invoices).
• Analyze complaints from customers and provide adequate resolutions appropriate corrective actions and constructive feedback.
• Provide necessary documents and reports requested by the direct manager.