کارشناس خدمات مشتریان

پاس آداک تهران

منتشر شده 25 روز پیش

Job Description

  • Be in contact with clients daily and ensure to provide excellent.
  • customer service through phone, e-mail, etc. in a timely and accurate manner.
  • Work in close liaison with equities traders and customers to make sure their equities buy/sell orders are executed as instructed by the customers.
  • Act as a liaison between sales, finance, and warehouse departments and customers to improve customer service and business productivity.
  • Keep customers personal and order information updated all the time and make sure the same info exists in the company central database.
  • Track proposed resolutions and follow up with customers promptly (such as invoices).
  • Analyze complaints from customers and provide adequate resolutions appropriate corrective actions and constructive feedback.
  • Provide necessary documents and reports requested by the direct manager.

Requirements

  • Bachelor's degree.
  • At least 2 years of experience as a customer service specialist or similar roles.
  • Self-motivation.
  • Ability to multitask and pay close attention to small details with accuracy.
  • Computer literacy in Microsoft Office.
  • Patience when handling tough cases.
  • Excellent teamwork attitude.

Employment Type

  • Full Time

Details

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