Customer Service Manager

Job Description

•  Improving customer service experience, creating engaged customers, and facilitating organic growth.
• Taking ownership of customers' issues and following problems through to resolution.
• Monitoring and analyzing customer service performance metrics and identifying areas for improvement.
• Collaborating with other departments to enhance the overall customer experience.
• Developing service procedures, policies, and standards.

Requirements:

• Proven experience as a customer service manager, or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts.
• Proficiency in customer service software and tools.
• Analytical and problem-solving abilities.