Information Technology (IT) Service Desk Engineer

Job Description

Novo Nordisk has been globally recognized as the best place to work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry.

Are you passionate about providing top-notch IT support? Do you thrive in a dynamic environment where you can make a real impact? We are looking for a dedicated IT Service Desk Engineer to join our Production Support Department at the Novo Nordisk LMT site. Are you highly motivated by being able to make a difference in improving patients’ lives? Are you a high-performing executive who is energized by taking exceptions and able to influence people around you? If so, you should continue reading and apply today.

At Novo Nordisk Pars in Kordan, the position of IT Service Desk Engineer provides you the opportunity to work in a high-performing team and contribute directly towards the business results while creating value for diabetic patients.

About the department:
Novo Nordisk (NN) is a global healthcare company with over 100 years of innovation and supervision in diabetes care. This heritage has given us experience and capabilities that also enable us to help people defeat obesity, hemophilia, growth disorders, rare diseases, and other serious chronic diseases. Headquartered in Denmark, Novo Nordisk employs over 63,000 people in 80 countries and markets its products in more than 170 countries.

The LMT site is located in Barkat Pharmaceutical Industrial City, Alborz Province, and went into operation in 2020 and has 160 employees in total. The manufacturing site handles the assembly and packaging production of Novo Nordisk’s FlexPen® sold in Iran with modern insulin (NovoRapid®, NovoMix®30, Levemir®) and Victoza®.

You will join the Production Support Department at the Novo Nordisk LMT site. Our team is in charge of ensuring the smooth operation of IT systems and infrastructure, providing technical support, and maintaining compliance with Novo Nordisk standards and local regulations. We work closely with various business units and IT outsourced partners to deliver high-quality IT services. Our department is dynamic and fast-paced, offering a collaborative and supportive work environment.

The position:

As an IT service desk engineer, you will:

• Provide comprehensive IT support for software, hardware, and network, ensuring all support calls are resolved in accordance with the Service Level Agreement (SLA).
• Perform daily operation and maintenance of IT infrastructure, including servers, backup solutions, firewalls, switches, routers, wireless controllers, and access points, and support network, server, and telecommunications infrastructure.
• Analyze user issues, escalate when necessary, and roll out hardware and software, performing M: Tier System and User.
• Ensure compliance with Novo Nordisk standards, local laws, regulations, and United States (US) sanctions, following procedures and policies, and maintaining a safe working environment.
• Assist with the implementation of local and regionally driven IT activities and projects, working closely with IT partners, and documenting technical knowledge for effective support.

Requirements:

• Bachelor's or Associate's degree in IT-related fields.
• At least 2 to 3 years of experience in assisting users and administering IT systems/networks, experience with Microsoft environments.
• Strong command of written and spoken English, Enterprise Resource Planning (ERP), and GMP training is an advantage.
• Systematic and problem-solving ability, customer-focused mindset, clear communication, networking and good people relation skills, and adaptability to change
• Experience working with Linux Open Berkeley Software Distribution (OpenBSD) environments and router-board Mikrotik, Huawei network equipment, and cross-cultural interactions will be advantageous.

Working at Novo Nordisk:

We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things – from the building blocks of life that form the basis of ground-breaking scientific research to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.

Contact:
Upload your CV to our online career page (click on Apply and follow the instructions).

Deadline:
25 December 2024
Applications will be screened on an ongoing basis, so you are encouraged to apply as soon as possible.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company in the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and the communities we operate in. Together, we’re life-changing.