IT Expert

Job Description

• Diagnose and resolve hardware and software issues promptly and provide technical support.
• Educate coworkers about network security and best practices for computer or new technology usage.
• Provide technical support to users regarding computers (operating system installation, driver and software installation, and help desk matters).
• Provide remote support by phone through the ticketing system.
• Regularly evaluate our IT systems to ensure they meet the necessary demands.
• Assist with network administration tasks.

Requirements:

• Gender preference: Male/Female. 
• Age range: 23 to 30 years old.
• At least 2 years of experience in technical support or help desk.
• Working knowledge of passive networks.
• Working knowledge of Network+ and ICDL.
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication ability, both written and verbal.
• Ability to manage multiple assignments and meet deadlines
• Professional certifications such as A+, Network+, Security+, CCNA, and MCSA are an advantage.