Help Desk Engineer

Job Description

• Troubleshoot, diagnose, and resolve hardware and software issues.
• Maintain network equipment and network racks
• Serve as the first contact with customers who need technical assistance via the phone, email, and ticketing system.
• Hardware troubleshooting on laptops, workstations, printers, and assembling computers.
• Maintain technical documentation and service catalog on installation of software.

Requirements:

• Familiarity with network equipment, CCTV, Active Directory, DNS, DHCP, and network printers.
• Mastery of installing software and operating systems.
• 1 to 3 years of experience. 
• Bachelor’s degree in Computer Engineering (Hardware).
• Great communication skills.
• Patient.
• Good problem-solving skills.