ITS DCIM Manager

Job Description

• To formulate and execute plans to enhance data center efficiency, automation, and operational resilience within the ITS infrastructure subdivision.
• To oversee and optimize the use of DCIM tools to support data center operational excellence and ensure seamless integration with ITS systems.
• To analyze power, cooling, space utilization, and related data center metrics to proactively optimize infrastructure performance and efficiency.
• To maintain accurate records of all ITS equipment (including databases, virtual machines, middleware, etc.) within the data center and ensure effective tracking and configuration management.
• To enforce adherence to industry standards, security policies, and regulatory requirements, safeguarding data center operations and sensitive information.
• To work closely with ITS, facilities, operations, and other stakeholders to drive the adoption of DCIM best practices and ensure coordinated infrastructure management.
• To spearhead vendor selection, negotiation, and management for DCIM-related hardware and software solutions to support strategic infrastructure goals.
• To create and deploy automation processes that enhance data center monitoring, management, and operational response times.
• To oversee data governance policies for DCIM data, ensuring secure data management and controlled distribution to third parties.
• To guide and support the DCIM team with technical expertise, ongoing training, and best practices to foster a high-performing group.
• To produce and update comprehensive documentation for data center infrastructure management policies, procedures, and system integrations.
• To lead the seamless integration of DCIM tools with existing IT service management, configuration management database, and asset management systems.
• To champion continuous improvement projects and infrastructure modernization initiatives that align with long-term business objectives within the ITS division.
• To develop standardized reporting and benchmarking processes to measure the impact of DCIM initiatives on operational performance and capacity planning.
• To manage the DC containerization efforts and ensure it is ready for IaaS, PAAS, and SaaS services.
• To manage relationships and communication with third-party suppliers, collaborators, customers, partners, and team members to resolve and prevent complex problems.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent fields. 
• At least 5 years of experience in data center operations or data center engineering department.
• Practical knowledge and experience in system administration including installation and configuration, diagnostics and troubleshooting, maintenance, and support.
• Proven ability to plan, coordinate, and prioritize complex DCIM activities.
• Proven expertise in working with IT Hardware (Server, Rack, PDU, etc.), Facility Systems, File Systems, Operating Systems, Databases, and TCP/IP Networking.
• Strong understanding of data center activities from planning to operations.
• Experience working with third-party vendors, contract negotiation, and project delivery.
• Proven expertise in system middleware and API (Swagger or Postman).
• Proven expertise working with open-source Performance Monitoring tools like Zabbix, Nagios, etc.
• Familiar with IP address management (IP Setting, DNS, DHCP).
• Familiar with data cleansing concepts.
• Familiar with business process and workflow automation.
• Basic programming knowledge is a plus. Ability to write scripts to automate repetitive tasks.