Operations IT Help Desk

Job Description

• Allocate, maintain, and troubleshoot IT equipment used in BVT Pars Factory.
• Handle support requests and procedures across the factory network and warehouses.
• Establish strong work relationships with BVT Pars staff, external suppliers, and business
• partners.
• Ensure compliance with IT strategy and standards applicable to the BVT Pars factory.
• Install and troubleshoot devices such as printers, scanners, and shopfloor devices.
• Maintenance of passive network and server room facilities in the factory.

Qualification:

• 2+ years of experience as IT Service Desk/HelpDesk.
• Full knowledge of Windows 10 and Microsoft Office.
• Basic knowledge of Active Directory Domain and Network+.
• Familiar with Passive Network (server room facilities, trunks, cabling, modules, and installation and arrangement of shelves).
• Service management, and inventory management skills.
• Excellent written and verbal communication skills, in Persian and English.
• Ability to work, prioritize, and make decisions independently in a fast-paced production environment.
• Being on-call to handle emergency issues remotely or on-site.
• Knowledge of HTML and CSS.