Power BI Support Specialist

Job Description

We are looking for a skilled Power BI support specialist to join our team. The ideal candidate will have a solid understanding of Power BI licensing, Power BI administration, and hands-on experience with Power BI dashboard development. Additionally, familiarity with ticketing systems like Zoho Manage Engine (or similar) is essential.

Key Responsibilities:

• Provide technical support and troubleshooting for Power BI dashboards and reports.
• Manage and maintain Power BI licensing and administration, ensuring compliance with organizational policies.
• Assist users with Power BI workspace management, sharing permissions, and report deployments.
• Collaborate with the IT and business teams to handle ticket requests and resolve issues efficiently via systems like Zoho Manage Engine.
• Monitor the performance of Power BI dashboards and resolve performance-related issues.
• Stay up-to-date with the latest Power BI features and improvements, applying them to improve reporting efficiency.
• Generate documentation for support procedures and ensure proper knowledge transfer to the team.
• Generate learning materials and videos for the PBI dashboard audiences.

Requirements:

• At least 2+ years of experience in Power BI support, licensing, administration, and dashboard development.
• Hands-on experience with Power BI in a professional environment.
• Experience with ticketing systems for issue tracking and resolution.
• Strong, clear, and effective communication skills to collaborate and share insights with the team and present the final products to the audiences.
• Experience in Power BI dashboard development, optimization, and support.
• Familiarity with ticketing and issue management systems like Zoho Manage Engine or similar platforms.
• Strong communication and problem-solving skills to handle user requests and technical challenges.