Product Specialist: Business Analysis & Product Design

Job Description

Mission:

• To do business analysis and design of new products and services aligned with Irancell’s strategies.
• To coordinate agile development of assigned new products and services with the objective of maximizing revenue, and customer satisfaction, minimizing churn, and exploring revenue opportunities. Roles & Responsibilities:
•  To liaise with “Channel Management and Product Delivery” and “Product Operations” members as a cross-functional team to analyze new services from all perspectives, and design them in a way to realize all planned benefits accordingly.
• To liaise with all required business divisions as new service stakeholders to collect and analyze their requirements.
• To liaise with technical divisions (Information Technology Systems (ITS) and Network) to make the required feasibility study completed and start service implementation.
• To play the role of “Business Analyst and Product Designer” in cross-functional teams to work on new products and services’ value Streams.
• To analyze the market and benchmarks, liaise with all stakeholders to collect and analyze all requirements based on Business Analysis tools and techniques, and design the products based on the Design Thinking approach.
• To explore and identify new product ideas, untapped revenue opportunities, new markets, and new customers and suggest them to management.
• To draw up and document detailed product specifications (URS) also customer journey maps for new products. Ideas/enhancements/changes, targeting maximum product performance, submit it in the portal, and get necessary approvals.
• To prepare tender documents of related products and control and evaluate efficient and effective tender participants to select the best vendor for product delivery.
• To prepare product roadmap, and design commercial releases to launch the product into market step by step. • To participate in clarification sessions with vendors, ITS, and other required departments and stakeholders to finalize the required solution.
• To develop detailed test cases for new/enhancement of products and share them with ITS Quality and other stakeholders (in alignment with “Channel Management & Product Delivery” and “Product Operations” teams).
• To develop Go to Market plan for new products and enhanced services.
• To propose and execute a communication plan of assigned products and services, aligned with Product Delivery and Product Operations teams.
• To conduct new product implementation, test, analysis, and monitoring quality of service, before and after commercial launch also to ensure compliance to product objectives, established best practices and benchmarks, as part of value streams’ cross-functional teams.
• To ensure the proper rollout of new products and services throughout the wide geography of Iran.
• To coordinate the development of training programs and technical support guides for product suites by CR, S&D, and Legal.
• To prepare necessary reports of assigned products and services for management.

Requirements:

Education:

• Bachelor's degree in Commerce (Marketing, Communications, Computer, Industrial Engineering) or related fields; an MBA degree is an advantage

Experience:

• At least 3 years of experience in the area of business analysis and product development
• Working experience in IT and Telecommunication organizations.

Technical Competencies:

• Business process management.
• Research and development.
• Business analysis.
• Market research.
• Requirement analysis.
• Business model.
• Agile product development.

Behavioral Competencies:

• Complete candor.
• Active collaboration.
• Get it done.
• Complete accountability.