Call Quality Control Expert

Job Description

• Review the quality of inbound and outbound calls and other input ports related to customer interactions.
• Identify frequent errors and plan to improve quality.
• Hold training sessions to improve the performance of team experts.
• Prepare and present call quality reports and analyze them.
• Identify frequent errors and plan to fix them.
• Implement a quality assurance program to evaluate the performance of team experts.

Requirements:

• Gender preference: Female or Male.
• Age range: 23 to 35 years old.
• At least a Bachelor's degree.
• At least two years of work experience in a related field.
• An end-of-service card is mandatory for men.
• Familiarity with cryptocurrency markets.
• Knowledge of quality control tools and methods.
• Skills in problem-solving, analysis, and attention to detail.
• Familiarity with call center performance standards and indicators.
• High responsibility and commitment.
• Organization and time management.
• Flexibility and adaptability to change.