Senior SharePoint Solutions Engineer

Job Description

• Manage project activities in the SharePoint domain.
• Provide operational assistance to the client.
• Check and validate requests for completeness.
• Interface with the user to assist with operational requests.
• Ensure issues are resolved within the defined SLA.
• Provide software manual booklet.
• Train new users and the new features of the system to all users.
• Respond to user inquiries regarding software issues.
• Follow up with the user to ensure the issue has been resolved.
• Identify and escalate situations requiring urgent attention.
• Inform management of recurring problems.
• Stay current with software features, changes, and updates.
• Document project's activities and events, and prepare related reports.
• Develop training materials and produce and train users according to software changes.
• Provide test case and test data.
• Test software new features in the testing environment according to its test case and test data.
• Design and development workflows.
• Design and maintain programs and put them into operation.
• Write reports, documentation, and operating manuals.
• Monitor to ensure that the software operates reliably.
• Provide technical assistance and cross-training to other team members.
• Design and implement technology best practices, guidelines, and repeatable processes.
• Troubleshoot database, systems, and software; performance-tuning as necessary.
• Document requirements and technical specifications.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Strong knowledge of the following items:

1. SharePoint (2013, 2016, 2019);
2. MS SQL Server;
3. SharePoint Designer;
4. Nintex Workflow;
5. Reporting and Pivots;
6. Web Design;
7. Java Script and JQuery;
8. HTML and CSS;
9. HTML5 and CSS3;
10. Rest API;
11. Ajax or Angular;
12. .NET Programming;

• Problem-solving and good analytical skills.
• Good organizational skills.
• Flexibility and adaptability.
• Communication, teamwork, and negotiation skills.
• Self-motivated and teamwork skills.
• Ready to work extra hours.
• 2+ years of senior experience related to developing or administration of SharePoint.