Software Support Expert

Job Description

"Huawei Company" is hiring.

Job Description:

• Agile and efficient working based on project timelines and targets.
• Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Requirements analysis and clarification for the R&D team.
• Deliver requirements to customer-based ATP and acceptance.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or equivalent (Software is preferred).
• At least three years of work experience in telecom/IT companies (enterprise level).
• Work experience in Unix/Linux systems, utilities, and scripting.
• Work experience in database (SQL-based).
• Network (Routing and IP) knowledge and experience.
• Strong problem-solving skills.
• Working experience in online/offline charging and customer management (CRM) software and products.
• Excellent teamwork skills.
• Excellent communication and client-facing skills.
• Excellent written and verbal communication skills (English and Persian).