User Researcher (B2B)

Job Description

Job Overview:

As a user researcher, you will be responsible for researching to understand user behavior, needs, and preferences. You will work closely with cross-functional teams to provide insights that drive product development and optimization. The ideal candidate will have experience with a variety of research methods, excellent analytical skills, and a passion for understanding user motivations.

Responsibilities:

• Conduct user interviews to gather user needs, challenges, and goals for creating user personas.
• Conduct usability tests to determine the usability status of the products and report the results to stakeholders.
• Gather, analyze, and extract insights from quantitative and qualitative data sources such as analytical tools, interviews, usability tests, voice of customers, satisfaction surveys, and other data sources and present them to stakeholders.
• Work closely with product designers, product managers, and other stakeholders to feed them with valuable insights.
• Collaborate with product managers, business owners, and other stakeholders to understand business needs.

Requirements:

Experience:

• 2 to 5 years of experience in user research or a related field.
• Experience conducting research in various domains (e.g., web, mobile, enterprise software).

Skills:

• Proficiency in research tools (e.g., Optimal Workshop, Lookback, Dovetail).
• Strong analytical and critical thinking skills.
• Excellent communication and presentation skills.

Soft Skills:

• Empathy for users and a passion for improving their experience.
• Ability to work collaboratively in a team environment.