کارشناس منابع انسانی و امور اداری

Job Description

Rights Respected, People Protected;

About NRC:

The Norwegian Refugee Council (NRC) is a non-governmental humanitarian organization with 75 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, food security, livelihoods, legal Assistance, and water, sanitation, and hygiene sectors. The Norwegian Refugee Council has approximately 6000 committed and competent employees involved in projects across four continents. NRC runs the world's largest standby roster, NORCAP, with 650 professionals ready to be deployed on 72-hour notice when a crisis occurs.

NRC in the Islamic Republic of Iran:

NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 10 provinces in education, food security and livelihoods, Water, Sanitation and Hygiene (WASH), shelter construction, as well as Information, Counseling, and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in the country. Next to our programs, NRC Iran also built an advocacy unit to develop joint messages and initiatives among INGOs to improve the rights of the displaced. Following several recent breakthroughs, NRC Iran is scaling up substantially its activities in support of the Government of Iran's efforts towards an estimated 3,6 million Afghans residing in the country and is expanding its program unit.

Role and Responsibilities:

The purpose of the officer position is day to day implementation of the support functions responsibilities.

Generic Responsibilities:

• Prepare and develop HR and admin reports as required by management.
• Ensure proper filing/archiving of documents.
• Promote and share ideas for improvement of the support functions.
• Promote the rights of refugees and displaced in line with the advocacy strategy.
• Identify and report protection needs and gaps and explore and propose new and safer ways to address needs.
• Use initiative in day-to-day problem-solving in line with agreed procedures, priorities, and standards for the area of work.
• Compliance and adherence to NRC policies, guidance, and procedures.
• Implement delegated support function portfolio according to plan of action.

Specific Responsibilities:

• Coordinating recruitment of Area South staff based on internal SOP and minimum standards.
• Responsible for setting inductions and follow-up onboarding plans for new joiners in collaboration with HR CO, LMS, and induction focal points.
• Maintain compilation of proper individual files for NRC employees at the office level in coordination with the country office and keep the records up to date in the Iran filing tree.
• Proceed with all the administration roles in the area, including AO support for the team’s traveling, accommodation, premises, and any related activity.
• Make suggestions for the development of integration and cohesion.
• Archiving hard copies of employees’ contracts and amendments in a disciplined manner.
• Support area staff in submitting Work Development Plans (WDP) in NRC People.
• Assessing required training for area staff and communicating it with HR CO, collaborating on holding trainings, workshops, and seminars.
• HR Team support for any related matter (Training, Duty of Care counseling, particular need discussion, etc.).
• Capacitated the local partner staff in the HR mandatory process, including the tracking and supervising Health Allowances support agreed upon specific MoU and any related matter.
• Supervision and collection of partners' JDs and contracts when required.
• Provide administrative support to area staff.

Critical Interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

1. Area Manager;
2. HR Country Office;
3. Area South Staff;
4. Local Partners' Counterpart;
5. Travel and Accommodation Services Suppliers;

Competencies:

• Competencies are important for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

Generic Professional Competencies:

• Proven experience in the humanitarian sector is an asset.
• Proven experience of HR/Administration management
• Documented results related to the position’s responsibilities.

Context/ Specific Skills, Knowledge, and Experience:

• Proven knowledge and skills related to Human Resources and Administration in the Iran context and labor laws
• Fluency in English and Farsi, both written and spoken
• Excellent communication and interpersonal skills

Behavioral Competencies:

These personal qualities influence how successful people are in their jobs:

• Planning and delivering results.
• Working with people.
• Communicating with impact and respect.
• Coping with change.
• Empowering and building trust.

Performance Management:

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

The Job Description.
The Individual Work- and Professional Development Plan.
The NRC Competency Framework.

About Us:

The Norwegian Refugee Council (NRC) is a global humanitarian organization helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organization recognized for providing high-quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity, and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• Treat everyone with respect and dignity;
• Contribute to building a safe environment for all;
• Never engage in any form of exploitation, or harassment and specifically sexual exploitation, abuse, and sexual harassment (SEAH);
• Always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH;

About the Team:

NRC in the Islamic Republic of Iran;

NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 9 provinces in the sectors of Education, Food Security and livelihoods, Water, Sanitation and Hygiene (WASH), Shelter construction, as well as Information, Counseling, and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in the country. Next to our programs, NRC Iran also built an advocacy unit to develop joint messages and initiatives among INGOs to improve the rights of the displaced. Following several recent breakthroughs, NRC Iran is scaling up substantially its activities in support of the Government of Iran's efforts towards an estimated 3,6 million Afghans residing in the country, and is expanding its program unit.