کارشناس ارشد سیستم‌ها و روش‌ها

Job Description

• Conducting and managing business process identification meetings with stakeholders in English.
• Monitoring, mapping, and editing the current state of business processes (As-Is).
• Identifying bottlenecks and areas for process improvement.
• Collecting improvement suggestions to address bottlenecks.
• Mapping the desired state of processes (To-Be).
• Creating SIPOC diagrams, RACI matrices, defining KPIs, writing SOPs, and user manual.
• Preparing system requirements for implementing processes in ERP or BPMS.
• Creating management dashboards using process KPIs in Power BI.

Requirements:

• Proficiency in one of the process mapping and analysis tools (Visio, Bizagi, Visual Paradigm).
• Ability to map processes using BPMN 2 standards.
• Ability to write instructions and user guides and all the related documents in English.
• Proficiency in MS-OFFICE tools.
• English proficiency above intermediate level (equivalent to IELTS 6.5 or higher).
• Proficiency in negotiation techniques and conflict resolution in meetings.
• Mastery of Lean and Six Sigma concepts.
• Mastery of process mining concepts and experience in implementing processes in BPMS is an advantage.
• At least 7 years of experience in business process management, preferably in international companies.

Competencies:

• Problem-solving ability.
• Effective communication skills.
• Creative thinking.
• Teamwork.