Call Center Expert

Job Description

• Answers all calls (customer complaints, general inquiries, business inquiries, etc).
• Responds efficiently and accurately to all callers.
• Builds lasting relationships with our local customers.
• Operates software, databases, scripts, and tools appropriately.
• Creates and maintains a record of daily glitches and takes remedial actions.
• Leverages data and insights gathered by the call center to recommend process improvements.
• Adheres to all company customer service policies and procedures.

Requirements:

• 2 years of experience working in a call center or customer support role.