Customer Relationship Management Manager

Job Description

Responsibilities:

• Develop and implement CRM strategies to improve customer retention and loyalty.
• Analyze customer data to identify trends and opportunities for growth.
• Collaborate with sales and customer service teams to ensure seamless customer experience.
• Monitor and report on customer satisfaction metrics.
• Lead and mentor a small team dedicated to customer relationship management.
• Resolve customer issues and concerns in a timely and effective manner.
• Stay updated on industry trends and advancements in CRM technology.

Requirements:

• Proven experience in customer relationship management.
• Strong skills in CRM, Word, and Excel.
• Excellent problem-solving and communication skills.
• Ability to analyze and interpret data.
• Strong leadership and team management abilities.
• No specific educational background is required.