Help Desk Engineer

Posted 3 months ago

Job

Company

Salary

Applicant Insights

Job Description

Provide first-line response to users requiring assistance with information technology issues and problems.
Respond to requests for technical assistance by phone, email, chat, or in person.
Track issues to resolution, update the internal knowledge base, and/or communicate learnings to relevant business units.
Troubleshoot software and hardware issues on various devices, including desktops, laptops, tablets, and smartphones.
Escalate more complex issues to the appropriate IT Support team members.
Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
Work within established guidelines and procedures to ensure consistent service levels.

Requirements

Strong problem-solving and communication skills.
Basic understanding of computer systems, mobile devices, and other tech products.
Familiarity with remote desktop applications and help desk software.
Patience and the ability to work under pressure.
High school diploma or equivalent; a college degree in IT, Computer Science, or a relevant field is a plus.
Relevant certifications (e.g., CompTIA A+) are advantageous.

Employment Type