Help Desk Engineer

Job Description

Responsibilities:

• Provide first-level technical support to employees and resolve hardware and software issues in a timely manner.
• Maintain and troubleshoot company IT hardware, including computers, printers, and network devices.
• Ensure that all incidents and service requests are logged, assigned, and resolved efficiently.
• Install and configure software applications and operating systems as required.
• Collaborate with network administrators to ensure optimal performance and security of the network.
• Provide training and guidance to users on best practices and the effective use of technology.
• Document technical issues and solutions for future reference and for use by other team members.

Requirements:

• Proven experience in a help desk or technical support role.
• Strong knowledge of computer hardware, software applications, and networking infrastructure.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a team environment.