Human Resources Supervisor (Operations)

Job Description

The HR supervisor is responsible for overseeing the full employee lifecycle and implementing HR policies and practices tailored to the unique needs of the e-commerce business. This role serves as a strategic partner to department heads and a trusted advisor to employees, ensuring compliance, supporting employee relations, and driving organizational efficiency through data-driven HR initiatives.

Roles:

• Act as a strategic business partner to department heads and HRBP.Manage the recruitment, onboarding, training, and offboarding of employees across the OPS department.
• Develop, implement, and continuously improve HR policies, procedures, and best practices to align with evolving business needs and industry standards.
• Ensure compliance with all relevant labor laws, regulations, and company policies related to HR.
• Provide guidance and support to managers on employee relations, performance management, and other people-related matters.
• Analyze HR data and metrics to identify trends, address issues, and recommend data-driven solutions.
• Collaborate with HRBP & Line Manager to understand staffing needs and align HR strategies accordingly.
• Collect, analyze, and interpret HR data to identify trends, patterns, and areas for improvement.
• Implement employee engagement and retention initiatives to foster a positive work culture.
• Organize team-building activities, social events, and wellness initiatives to foster a positive work culture.
• Serve as a strategic partner to the HR Manager and contribute to the overall HR vision and strategy.

Key Results Areas

• Candidate satisfaction with the recruitment process.
• Percentage of successful hires (i.e., hires that remain with the company for at least 1 year).
• Employee engagement survey scores.Employee turnover rate (voluntary and involuntary).
• Accuracy and timeliness of HR data and reporting.