P&C (HR) Shared Services Manager

Job Description

This position is designed to support P&C business partners and the P&C overall team in implementing and promoting all P&C global/local initiatives & projects by leading shared services processes and practices. Manage talent sourcing, also talent learning & development activities in line with the timeline received from Market and GSC in conjunction with P&C Business Partner Managers.

Areas of Responsibility:

Recruitment Process:

He/she is responsible for leading and managing the JTI IRAN recruitment strategies and processes to attract, hire, and retain top talent. The role involves overseeing the end-to-end recruitment cycle, building relationships with BPs, and ensuring a positive candidate experience.

• Develop and implement innovative and effective recruitment strategies to attract diverse and highly qualified candidates.
• Utilize various recruitment channels to source passive and active candidates, including job fairs and other channels.
• Oversee the candidate selection process and ensure a positive candidate experience.
• Develop and monitor recruitment metrics to measure the effectiveness of recruitment strategies.
• Train and lead, the recruitment team ensuring compli-ance with relevant laws, regulations, and instructions.
• Continuously improve the organization's employer branding efforts to attract top talent.

Training Process:

He/she is responsible for identifying, developing, and implementing training programs within the organization to enhance employee skills, performance, productivity, and quality of work. The role also involves assessing training needs, evaluating training effectiveness, and managing the training budget:

• Conduct training needs assessments and develop annual training plans based on organizational goals and objective
• Collaborate with external training providers and vendors to source and deliver relevant training solutions.
• Develop and manage the training budget, ensuring cost-effective training initiatives.
• P&C Communication Process:
• He/she is responsible for planning, developing, and implementing effective communication strategies:
• Develop and implement integrated communication strategies.
• Develop and manage the organization's digital communication channels.
• Support BPs about all labor matters.

P&C Projects:

He/she is responsible for managing and overseeing various P&C-related projects ensuring the successful planning, implementation, and completion of P&C initiatives, programs, and processes that support organizational goals and strategies.

• Develop and maintain project plans, budgets, and timelines to ensure successful project delivery.
• Monitor project progress and ensure effective communication with project stakeholders
• Identify and engage with external consultants, vendors, and other resources as needed to support HR project objectives.
• Support the GSC P&C team in terms of ISO Audit (Training part).
• Follow digitalization and P&C portal improvement.
• Monitor P&C service delivery metrics and KPIs to identify trends, opportunities for improvement, and areas of risk.
• Provide guidance and support to HR Shared Services team members on HR policies, processes, and best practices.

Candidate Profile:

Education:

• Bachelor’s or Master’s degree in Human Resources Management, Business Administration, or a related field.

Work Experience:

• At least 5 years of experience in human resources, preferably within a corporate environment, with at least 3 years in an HR Shared Services leadership role.

Languages and Computer Skills:

• Advanced English skills.

Functional Skills:

• People management.
• Agile pool management.
• Recruitment models.
• Training management.
• Policy and document preparation.
• Strong knowledge of HR processes, systems, best practices, and relevant legal and regulatory requirements.
• Strong analytical and problem-solving abilities