Regional Manager

Job Description

• Overall operations and maintenance management.
• Customer centricity and customer expectation management.
• 24/7/365 availability and delivery.
• Schedule management.
• E2E SLA management.
• E2E fault, problem, and change management.
• Network availability monitoring, troubleshooting, and stability.
• Short, mid, and long-term planning for KPIs improvement.
• Preventative and corrective maintenance, delivery, and acceptance.
• Site acceptance (hand over to MS).
• Supplier management.
• Handle routine operations issues and interfaces with third parties.

Requirements:

• Telecom basic/technical knowledge of RAN & MW (Ericsson).
• Skills in direct following of major issues and task assignment in minor cases.
• Knowledge of resource management/training/disaster management.
• Teamwork and knowledge sharing.
• Risk management/escalations.
• Leadership.
• Technical background, prefer in BSS, MW & TX.
• Ability to manage supplier/customer communication.
• Expert in Office accessories.
• Good relationship with customers.
• At least 5 years of experience in project management.