Service Desk Engineer

Job Description

• Handling user requests and resolving their issues.
• Conducting periodic inspections of the performance of systems, equipment, and conference rooms.
• Documenting support operations experiences and preparing and updating IT service procedures.
• Preparing and providing IT service training materials.
• Installing, configuring, launching, and troubleshooting hardware and software of office systems.
• Answering user questions and providing guidance.
• Participating in the launch and maintenance of the network and services.

Requirements:

• At least a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum three years of relevant experience.
• Fluent in English.