Customer Support Expert

Job Description

• Responding and reviewing user requests through all incoming channels (phone calls, tickets, social media platform chats).
• Registering all user contact topics in the system (CRM).
• Verifying user authentication.
• Managing and resolving customer problems.
• Active presence and teamwork with other projects.
• Providing useful solutions to better advance the goals of the support unit.

Requirements:

• Gender preference: Male/Female.
• Age range: 22 to 35 years old. 
• At least a Bachelor's degree.
• An end-of-service card is mandatory for men. 
• At least two years of work experience in a similar job group.
• Familiarity with Word and Excel.
• Familiarity with CRM.
• Familiarity with cryptocurrency markets.
• Strong communication skills and high public relations.
• Problem-solving ability.
• Familiar with customer-oriented principles.
• High accuracy in performing tasks.
• Teamwork spirit.
• Flexible.