Job Description
IS/IT Supervisor
POSITION SNAPSHOT
Location: Tehran
Company: Nestlé Waters
Full-time
Reports to: F&C Manager- IS/IT Manager
IS/IT Supervisor is responsible for supporting day-to-day first level support of ERP (LOGO) & other business Application ,windows, infrastructure ,servers, workstations, printers, etc. according to agreed SLA and responsibility definitions between Local IT and the User Community.
A DAY IN THE LIFE …
● Support & Help Users in ERP (LOGO)
● Support & Help HR Team to use Payroll System
● Support Other Business Application
● Installation of Desktop, laptop, tablet, server ,printers and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary.
● Help users and execute and maintain user administration processes and procedures for local market supported by customer care unit. This includes AD administration functions.
● Resolve all LGO user access related problem tickets within SLA timeframes and GLOBE standards.
● Management of incidents in the IT infrastructure area, and ensure that they are properly escalated to the GC.
● Coordination with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g. Server, workstation operations in all sites in the markets/Region
● Support of Installing software’s in the sites of Iran.
● Respond to access-related security issues by providing relevant information & send relevant KPI reports.
● Compliant & security SOP’s Implementation and administration for the site responsibilities.
● Maintain customer focus: ensure that He or she has an understanding & afford business needs with level of priorities required.
