After Sales Service Manager

Job Description

Responsibilities:

• Manage after-sales interactions with customers.
• Determine and implement after sales strategies.
• Improve relations with customers to maintain and increase their satisfaction.
• Identify customer needs and complaints and provide appropriate solutions.
• Coordinate with internal teams to ensure optimal customer service.
• Prepare periodic reports on performance and customer satisfaction.

Requirements:

• Bachelor's or Master's degree in Mechanical Engineering.
• Mastery of Microsoft Office.
• Familiarity with technical and commercial environments.
• Preferably familiar with the steel industry.
• Proficiency in English.
• Ability to cooperate and work in a team.
• Positive attitude.