Customer Support Expert

Job Description

Responsibilities:

• Respond to customer inquiries via email, phone, and social media.
• Resolve customer issues and provide support efficiently.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure their needs are met.
• Assist in preparing reports and analyzing customer feedback.

Requirements:

• Proficient in Microsoft Excel and Word.
• Experience with CRM systems.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills.