Customer Support Expert

Job Description

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
• Address and resolve customer complaints and issues accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to improve overall service delivery.
• Assist with tracking shipments and providing customers with updates.
• Identify opportunities for process improvements in customer support activities.

Requirements:

• Strong verbal and written communication skills in English and Persian.
• Customer-centric mindset with excellent problem-solving abilities.
• Ability to work efficiently in a dynamic, fast-paced environment.
• A basic understanding of the transport and logistics industry is preferred.
• Proficiency in using standard office software and customer management systems.